Following the release of a limited quantity of first contact Velas, we are now aware of production issues in some of the discs that have been released to customers. We have options for those seeking a solution.
The “First Contact” inventory of the Helio and Quantum Vela was a small portion of the first run. It was released and available in two ways: from inventory that was delivered to Millennium at the Las Vegas Challenge and vending at the event, and another small quantity that was shipped to Millennium during the tournament and released through our online pro shop. Online orders were made available and taken prior to the receipt of the product at our warehouse. In both cases, inventory was immediately released and sold to our customers at LVC and online, which is how this issue initially went undetected. At this time, all remaining first run Velas are being reviewed and may be re-released upon evaluation.
The production issue at hand is a result of a flat-topping process. In a portion of the discs released, there is an off-center impression from the flat-topping process that renders one side of the disc’s top very flat, and the opposite side of the disc’s top with a slight shoulder. While most easily noticed by touch/grip, a crescent-like impression can be seen on some of the disc’s top, and in some cases a slight slant can be seen when looking at the profile of the disc. This is a rare production result within the limited quantity of Velas released for the First Contact, but we understand customers who may not be satisfied with the result of the product that they may have received.
For customers that received product in this condition and are unsatisfied with their purchase, we have some options to offer. Verified purchases made directly from Millennium will be provided with options for a rebate, a coupon against a future order, or a return/refund.
Please contact us at [email protected], attach a picture identifying this production issue on your disc(s), and include your order number in your email.
All other first run Vela are still in QC protocols and will be released in the near future after receipt at our warehouse. Until then, thank you for the support and excitement from our First Contact customers and fans.
