What items can be returned/exchanged?
Any product may be returned within 30 days for an exchange or refund only if the product has not been used in any way.
Who pays for return shipping?
The customer is responsible for return shipping costs unless Millennium has made an error in shipment. In the event of a shipment error, Millennium will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date. Receipt or email correspondence proof is required.
Millennium Golf Discs will ship to the address provided by the customer upon checkout. Millennium is not responsible for delivery problems due to an incorrect address. Any shipment that requires a “Delivery Intercept” is subject to an $11 fee minimum (dependent upon region).
How do I return/exchange an item?
Please contact us at firstname.lastname@example.org with your complaint, proof of purchase, picture of problem and we will issue you a Return Authorization (RA). Further instructions will be provided at that time.
Send returns to:
Millennium Golf Discs
7 North 1st St
Herington, KS 67449
If you would like to cancel an order, please email us at email@example.com with your request to cancel. We can only cancel an order that has not yet been shipped. If you would like to cancel an order than has already been shipped, but not yet delivered, you will be subject to a minimum $11 fee for a shipment "Delivery Intercept.”
The Flak4 bag is guaranteed against manufacturer defects for the lifetime of the product (original sales receipt required or email transaction). This warranty covers the product for the original owner against defects in materials and workmanship only. If the product ever fails due to a manufacturing or material defect, then Millennium will repair the bag or replace it with like product at our discretion. This warranty does not cover damage caused by normal wear and tear, accident, improper use, or the natural break down of colors and materials over time.
(To file a warranty claim please follow the steps below)
APPROXIMATE DATE PURCHASED:
DO YOU HAVE PROOF OF PURCHASE? YES NO
Please provide photo evidence of your issue. A low-resolution smartphone picture is fine. Please avoid sending large file sizes as sometimes too large of files can prevent delivery of the email.
Brief description of the problem you are experiencing with your product.
Once you have received your RA, a UPS truck driver will be scheduled to pick up your bag from the address you provide within three days. Someone must be present to hand the box to the UPS-driver, or you can specify to have the box picked up from a specific location – like your front porch. Bags must be packaged in an appropriately sized box. We recommend a box size of 22" x 18" x 12" or something similar. These boxes can be found at office supply stores or Wal-Mart. Bags inappropriately packaged in a box too small will be considered improper use, therefore, voiding the warranty. Customers who package bags in an excessively large box will be subject to additional shipping charges. If in doubt, please ask.
Contact Millennium at firstname.lastname@example.org or call 785-366-6684